Cookie Policy — Savvana CRM

    Summary: We use cookies to keep you logged in and make the platform work properly. We use analytics cookies only to improve the product. You can control cookie preferences in your browser or account settings.

1. What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and provide a personalised experience.

Similar technologies include:

Local storage / Session storage — browser-based key-value stores used to persist UI state
Pixels / beacons — small images used to track email opens or page views
Fingerprinting — we do not use device fingerprinting

2. How We Use Cookies

Savvana CRM uses cookies and similar technologies for the following purposes:

To keep you authenticated and securely logged in to the platform
To remember your preferences (theme, language, table column widths, etc.)
To protect against cross-site request forgery (CSRF)
To measure and improve platform performance
To understand how features are used so we can prioritise improvements

3. Essential / Strictly Necessary Cookies

These cookies are required for the platform to function and cannot be disabled.

Cookie Name	Purpose	Duration
`savvana_session`	Maintains your authenticated session	Session (cleared on logout)
`XSRF-TOKEN`	CSRF protection for form submissions	Session
`remember_web_*`	Keeps you logged in when "Remember me" is selected	30 days
`cookie_consent`	Stores your cookie preference decision	1 year

4. Functional Cookies

These cookies remember your choices and personalise your experience. You can disable them, but some features may not work as expected.

Cookie Name	Purpose	Duration
`ui_theme`	Remembers your light/dark mode preference	1 year
`sidebar_collapsed`	Remembers whether the sidebar is collapsed	1 year
`tbl_page_size`	Remembers your preferred rows-per-page setting	6 months
`locale`	Stores your language/region preference	1 year

5. Analytics Cookies

We use anonymised analytics to understand how the platform is used and to identify areas for improvement. No personally identifiable information is sent to third-party analytics services.

Service	Purpose	Data Sent
Internal analytics	Feature usage, page view counts, error rates	Anonymised, aggregated only

We do not use Google Analytics, Facebook Pixel, or other third-party advertising trackers on the authenticated application.

6. Third-Party Cookies

Some features of Savvana CRM interact with third-party services that may set their own cookies:

Stripe — sets cookies during payment processing to prevent fraud. Governed by Stripe's Privacy Policy.
Twilio — does not set browser cookies, but processes call/SMS metadata. Governed by Twilio's Privacy Policy.
Google Fonts — we load fonts from Google's CDN, which may log your IP. Consider using a local font fallback if this is a concern.

7. Managing Your Cookie Preferences

Browser Settings

You can configure your browser to block or delete cookies at any time. Note that blocking essential cookies will prevent you from logging in to the platform.

Chrome: Settings → Privacy and Security → Cookies and other site data
Firefox: Settings → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Edge: Settings → Cookies and site permissions

Account Settings

Logged-in users can manage functional and analytics cookie preferences from Account Settings → Privacy.

Opt-Out

To opt out of all non-essential cookies, you can use your browser's cookie controls. Opting out does not affect the essential cookies required for security and authentication.

8. Contact

For questions about our use of cookies:

Savvana CRM — Privacy Team Choroha Technologies
Email: privacy@savvanacrm.com