By accessing or using Savvana CRM ("the Service"), you ("User", "you", or "your") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not use the Service.
Savvana CRM is a cloud-based, multi-tenant customer relationship management platform that provides, among other features:
We reserve the right to modify, update, or discontinue features of the Service at any time, with reasonable prior notice where practical.
To use Savvana CRM you must create an account and provide accurate, current, and complete information. You are responsible for:
One person or legal entity may not maintain more than one free account. Accounts are non-transferable.
You agree to use Savvana CRM only for lawful business purposes. You must not:
Violation of these restrictions may result in immediate suspension or termination of your account.
Savvana CRM is offered on a subscription basis. Pricing is displayed on our website and within the application. All prices are exclusive of applicable taxes unless stated otherwise.
We may offer a free trial period. No credit card is required to start a trial. At the end of the trial, you must subscribe to continue using the Service. Data created during the trial is retained for 14 days after trial expiry.
Subscriptions are billed in advance on a monthly or annual basis. Payments are processed by Stripe. By providing payment information, you authorise us to charge your payment method for all fees incurred.
Monthly subscriptions are non-refundable once a billing period has begun. Annual subscriptions are eligible for a pro-rata refund within 14 days of payment if you cancel and have not violated these Terms. Contact billing@savvanacrm.com for refund requests.
If payment fails, we will retry for up to 7 days. If payment cannot be collected, your account will be suspended. Data is retained for 30 days after suspension before permanent deletion.
Our IP: Savvana CRM, its logo, design, software, and all related materials are the intellectual property of Choroha Technologies. Nothing in these Terms grants you ownership of any part of the Service.
Your IP: You retain full ownership of all data you upload or create within the Service ("Your Content"). You grant us a limited, non-exclusive licence to host, store, and process Your Content solely to provide the Service.
Feedback: If you provide suggestions or feedback about the Service, we may use such feedback without any obligation to you.
We process your data in accordance with our Privacy Policy. In summary:
We target 99.9% monthly uptime for the core Service. Scheduled maintenance windows are announced at least 48 hours in advance. In the event of unplanned downtime exceeding our SLA targets, eligible customers may receive service credits. Contact support for details.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHOROHA TECHNOLOGIES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
IN NO EVENT SHALL CHOROHA TECHNOLOGIES BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.
By you: You may cancel your account at any time from your account settings or by contacting support. Cancellation takes effect at the end of the current billing period.
By us: We may suspend or terminate your account immediately if you violate these Terms, if we are required to do so by law, or if continued operation poses a risk to the Service or other users. We will provide notice where practicable.
Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including IP, liability, and governing law) will do so.
These Terms are governed by and construed in accordance with applicable law. Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration or in the courts of competent jurisdiction, as mutually agreed.
We may update these Terms from time to time. Material changes will be communicated via email and an in-app notice at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance.